Subha_007
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- Joined
- 21 Aug 2017
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Hope you all are doing good! Today I am here to share a bad experience that has left a bad taste in my mouth and partially ruined my TV viewing experience for last couple of months.
In the third week of September, 2019 , as the Durga Puja was knocking on the door, made some purchases for home-
(1) Sony 32 Inch R202G
(2) Amazon Firestick
(3) Hathway HD connection
As many of you know for last few years I was enjoying the services of Tata Sky in my home and was extremely satisfied with their exceptional service. But as they were missing some of the small scale regional channels, I decided to go for a local cable services again and I did choose Hathway this time. My pain started just after this decision I made.
I received a card-less small STB, fairly good looking(Model No- HSV101). Was very happy for the couple of days as the HD channels performance was at par with some of the good operators out there. Form third/fourth day the HD chanels started freezing and many of the HD channels was staying black with/without sound. I complained, they rechecked the wiring and said everything was fine and advised me to have a watch on the channel performance for few days. And then it kept happening in a loop, multiple times. Once they took our STB for 5-6 days and gave a ordinary SD STB despite of paying for the highest HD package. As they don't have spare HD STB.
After they returned it, it started showing the same symptoms again. Now they stopped coming to check it also and started to ignore the visits.
One fine day I lost my cool and called him and exchanged few very nice words with him and that brought him back to his senses and he visited and added 2/2 splitter saying the signal power was too high on the line and it will resolve the issue. Unfortunately it did not. I requested STB swap a numerous times, they ignored.
At last today I went to their office and said that I will not pay from tomorrow as today marks the month end and I have paid till today. This finally ends my sufferings.
I have raised a SR to reinstall my TS connection. Expecting an installer visit tomorrow.
We know many of us discussed it here before also and I would reiterate the same here once again- cable is no where near to DTH players in terms of service quality. You atleast get the service you pay for.
I paid 2000/- rs for STB, 400/- rs for wiring, 600/- rs for package at the time of installation. I lost 3000/- rs without any return. I will earn that money again but the lesson I learnt, came with a very steep price.
In the third week of September, 2019 , as the Durga Puja was knocking on the door, made some purchases for home-
(1) Sony 32 Inch R202G
(2) Amazon Firestick
(3) Hathway HD connection
As many of you know for last few years I was enjoying the services of Tata Sky in my home and was extremely satisfied with their exceptional service. But as they were missing some of the small scale regional channels, I decided to go for a local cable services again and I did choose Hathway this time. My pain started just after this decision I made.
I received a card-less small STB, fairly good looking(Model No- HSV101). Was very happy for the couple of days as the HD channels performance was at par with some of the good operators out there. Form third/fourth day the HD chanels started freezing and many of the HD channels was staying black with/without sound. I complained, they rechecked the wiring and said everything was fine and advised me to have a watch on the channel performance for few days. And then it kept happening in a loop, multiple times. Once they took our STB for 5-6 days and gave a ordinary SD STB despite of paying for the highest HD package. As they don't have spare HD STB.
After they returned it, it started showing the same symptoms again. Now they stopped coming to check it also and started to ignore the visits.
One fine day I lost my cool and called him and exchanged few very nice words with him and that brought him back to his senses and he visited and added 2/2 splitter saying the signal power was too high on the line and it will resolve the issue. Unfortunately it did not. I requested STB swap a numerous times, they ignored.
At last today I went to their office and said that I will not pay from tomorrow as today marks the month end and I have paid till today. This finally ends my sufferings.
I have raised a SR to reinstall my TS connection. Expecting an installer visit tomorrow.
We know many of us discussed it here before also and I would reiterate the same here once again- cable is no where near to DTH players in terms of service quality. You atleast get the service you pay for.
I paid 2000/- rs for STB, 400/- rs for wiring, 600/- rs for package at the time of installation. I lost 3000/- rs without any return. I will earn that money again but the lesson I learnt, came with a very steep price.
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